Delivery area:
We are now servicing various locations in NSW, VIC, QLD and ACT, including outer suburbs and major townships:
NSW
We cover all of Sydney and the Metro area. Our delivery radius extends from the southern regions of Sydney down to the Jarvis Bay area, westward to the Blue Mountains area, and northward to the New Castle Hunter Valley area. Additionally, we offer delivery services to locations such as Taree, Coffs Harbor, and northward to Byron Bay and Ballina. Along the border with New South Wales, we provide delivery services to areas such as Tweed Heads and the Tweed Coast and Lismore.
We offer delivery services to other areas, such as Central Tablelands. However, due to the low frequency and high cost associated with this particular service, we kindly request you to contact our office for more information and a separate quote on deliveries to these regions.
VIC
Our coverage includes all of Melbourne and the surrounding Metro area. We extend our services southward to Geelong, the Bellarine Peninsula, and the Great Ocean Road region.
Heading west, we cater to locations such as Ballarat, and Bendigo, towards the east. Additionally, we serve the Mornington Peninsula in the southern part of Victoria.
We offer delivery services to other areas, such as Albury-Wodonga and Gippsland and its surrounding areas. However, due to the low frequency and high cost associated with this particular service, we kindly request you to contact our office for more information and a separate quote on deliveries to these regions.
QLD
We cover Brisbane and the surrounding Metro area. Our coverage spans from the Gold Coast and the border regions with New South Wales, extending northward to the Noosa area.
In the southern area, we cater to locations along the Gold Coast, including Surfers Paradise, Broadbeach, and Coolangatta. Moving inland, we serve areas like Toowoomba. Heading north, our delivery services extend to the Sunshine Coast, which includes locations like Noosa, Maroochydore, and Caloundra.
If you are not in the mentioned areas, we highly recommend contacting our office first to avoid disappointment.
ACT
offer delivery services in the Australian Capital Territory (ACT). Our delivery coverage spans Canberra and its surrounding regions, including Belconnen, Woden Valley, Tuggeranong, Gungahlin, and the outskirts of Canberra and nearby areas like Queanbeyan, and Chisholm, just across the New South Wales border and surrounding towns.
While we strive to cater to as many areas as possible, doing so in temperature-controlled transportation is not always viable or feasible. Some regions may incur different shipping costs; please check with us first. There are also certain areas where we, unfortunately, cannot deliver. To avoid any disappointment, we kindly request you contact us before placing your order to ensure we can deliver to your area.
Our commitment is to make your shopping experience as convenient and smooth as possible, and we look forward to serving you. Feel free to contact us for any delivery-related inquiries or assistance.
Minimum Orders and Free Delivery
Effective Monday, August 7th, the new shipping rates and calculations are as follows:
Minimum Purchase:
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The minimum purchase requirement will now be set at $75 for all orders.
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Orders between $75 - $100: Shipping for orders falling within this price range will be fixed at $25.
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Orders between $100 - $150: Shipping for orders falling within this price range will now be $15.
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Orders over $150: We are delighted to offer free shipping on all orders exceeding $151.
If you apply a promotional code or discount, please note that these amounts are calculated after applying the code or discount.
Do I need to register?
Yes. As a starting point, you will need to register; please provide your details, contact details, and delivery address (which can be altered with each order). Registering does NOT mean you entered a contract. You can purchase at any time and in the quantity you wish.
Payment:
At registration, please choose your payment method. You can pay with any major credit card, PayPal, or Afterpay. Once you finish registration, you are set to order.
How do I order?
Please browse through the various product category and select the products you wish to purchase; make sure that you visit the “Weekly Special“ page; perhaps you might find something you fancy. Once finished, click checkout and process your payment.
Delivery times
NSW & ACT
We ship orders on Tuesday-Wednesday-Thursday. Place your order by midday for the following dispatch day. Some regional areas will be dispatched on Tuesdays and Wednesdays only.
VIC
We ship to Victoria every Tuesday. Place your order by Monday Midday for delivery that week, usually Thursday and Friday. Some regional orders will be delivered the following week, usually on Monday.
QLD
We ship to Queensland on Wednesday, once a fortnight ( please see order tracking date below). Place your order by Thursday for the following week's delivery.
If you are uncertain if we deliver to your area, or you are uncertain about the schedule, please call 02 45777551. Or email info@syndian.com.au.
How would I receive my order?
Depending on your location, your order will be delivered either in a sturdy cardboard box via a refrigerated vehicle or a temperature-proof sturdy box via a regular courier. Delivery will be made to your nominated address, and it is best to store in the fridge or a freezer (depending on your order) as soon as you receive it. If you know the address will not be attended, please note that on your order. Please have an Esky with ice or cooling pads inside in a safe and shaded area. Our driver will place your box in the esky - our box size is L:450mm W:305mm H:280mm.
Return and refund policy:
Return policy:
Due to the products' nature: being perishable, frozen foods, we do not accept returned products.
Refund Policy:
Syndian will refund the cost of any product/s received damaged and in no condition to be consumed.
To claim a refund, please contact our staff as soon as you become aware of the damage, and up to 3 days from receiving your order. You can do so by email at info@syndian.com.au or call us 02 4577551.
Just let us know the condition of the product/s and the type of damage. If possible, attach a photo of the damaged good/s showing the defect; this would help accelerate the refund.
When to expect a refund?
Once reviewed and approved by our team, we will issue a refund within 2 days. Refund will be made the same way your original payment was made, i.e. Credit card, PayPal etc. (allow extra time for the payment processing platform to process your refund).